HM 103 – Hospitality Technology Systems
About Course
Welcome to the World of Hospitality Technology Systems!
This course is designed to provide you with a comprehensive understanding of the technology that drives modern hospitality operations. Whether you aim to manage a hotel, enhance guest experiences, or optimize operational efficiency, this course equips you with the essential skills and knowledge to excel in the fast-evolving hospitality industry.
You’ll explore the core systems and tools used in the hospitality sector, from Property Management Systems (PMS) and Point-of-Sale (POS) systems to revenue management and information databases. We’ll delve into how these technologies integrate to streamline operations, improve decision-making, and create personalized guest experiences. Additionally, you’ll gain insights into system security, maintenance, and industry standards for technology implementation.
By the end of the course, you’ll have a solid understanding of how to select, implement, and manage hospitality technology systems to meet organizational goals. This course is ideal for aspiring hospitality professionals and managers seeking to leverage technology to drive success in the industry.
Key Learning Outcomes:
- Gain a thorough understanding of key hospitality technology systems, including PMS, POS, and revenue management tools.
- Learn how to integrate technology to enhance guest experiences and streamline operations.
- Master the principles of system security, data management, and compliance in the hospitality sector.
- Develop the skills to analyze, implement, and maintain technology solutions tailored to hospitality needs.
Course Content
Chapter 1: Introduction to Hospitality Technology Systems
1.1 Overview of Technology Needs in Lodging and Food Service Establishments
1.2 Common Technology Systems Used in Hospitality Operations
1.3 Criteria for Evaluating Hospitality Technology Applications
Chapter 2: Components of Computer Systems
Chapter 3: Reservation and Room Management Systems
Chapter 4: Guest Accounting and Property Management Systems
Chapter 5: Point-of-Sale (POS) Systems in Food Service Operations
Chapter 6: Food and Beverage Management Applications
Chapter 7: Hotel Sales, Revenue Management, and Catering Systems
Chapter 8: Accounting Applications in Hospitality
Chapter 9: Information and Database Management
Chapter 10: Technology System Security and Maintenance
FINAL EXAM
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