HM 104 – Leadership in Hospitality Management

In this Leadership in Hospitality Management course, students will gain a comprehensive understanding of essential management principles tailored to the dynamic hospitality industry in Canada and around the world. The course covers critical topics, including quality management, goal-setting, team development, and effective communication, all aimed at equipping students with the tools to lead successful hospitality teams. Through exploration of frameworks like “Juran’s quality management principles” and “Tuckman’s stages of team development,” students will learn to foster a culture of excellence and collaboration within diverse and fast-paced environments. Students will explore real-world case studies from top organizations like Ritz-Carlton, Marriott, and Hilton, gaining insights into best practices for enhancing service quality, building resilient teams, and adapting to industry shifts. By understanding these fundamental concepts, students will develop the ability to set and achieve SMART goals, lead cross-functional teams, manage communication barriers, and implement continuous improvement processes. Upon completion of this course, students will be prepared to lead with confidence and competence in the hospitality sector. They will have the skills to drive team performance, improve guest satisfaction, and contribute strategically to organizational success. Ultimately, this course empowers students to become adaptive, innovative, and effective leaders ready to meet the evolving demands of the hospitality industry.